Pre-Order Policy

What is a pre-order?

When you place a pre-order, you are essentially reserving your spot in line for a new product that will likely be released soon. Sometimes we have release dates and other times we do not. We will always update our pre-order customers with detailed delivery information as it becomes available. If an item is marked as pre-order it is not ready to ship yet, please only pre-order an item if you can wait for delivery.

Why should I pre-order instead of just waiting for the item to come in stock?

Many times, when paintball manufacturers release a new product they will have limited quantities available. Additional restocks can take time to come in and with demand almost always exceeding supply, pre-ordering allows you to be one of the first to get a new product!

How accurate are pre-order arrival dates?

Manufacturer’s work hard to provide dealers with the most up to date shipping details. There are times however when delays take place that are out of anyone’s control. If we have a highly anticipated item, we will always do our best to keep you updated on expected ETA. Please keep in mind that due to unforeseen circumstances such as manufacturing issues, shipping delays and major world events we can never fully guarantee projected arrival dates. 

How do you begin fulfilling pre-orders?

Ideally pre-orders are filled exactly in the order that they were received. Certain products with different variations such as color, size, model, etc may arrive at different times based on the manufacturers production schedule so it is possible we may have to deviate. The order in which a manufacture releases different variants are beyond our control. We will always try to fulfill orders based on the date received though. 

Can I change my pre-order for a different color, size, model, etc?

Yes, you can change your order if needed but you will lose your spot in line. The updated order will be viewed as a new order and your spot in line will be based on the date you changed your order, any deposit paid can be transferred.

Can I cancel my pre-order?

You can cancel your pre-order but you will be subject to a 10% cancellation fee based on the price of the product(s) you pre-ordered. Any pre-paid shipping fees will be refunded in full.